Limabre Custom Travel — Privacy Policy

Effective date: October 1, 2025
Website: limabrecustomtravel.com

1) Who we are

Limabre Custom Travel LLC (“Limabre,” “we,” “us,” or “our”) provides boutique travel planning and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, or use our services.

2) Scope

This Policy applies to information we collect online (website, forms, email, social media, SMS) and offline (phone, events). It does not cover third-party sites or services that we do not control (for example, airline or hotel portals).

3) Information we collect

We collect information in three ways: (a) directly from you, (b) automatically via our site, and (c) from third parties you authorize.

A. You provide directly

• Contact + identity: name, email, phone, postal address, company/organization, date of birth (when required for travel).

• Travel details: destination preferences, dates, loyalty numbers, Known Traveler Number/Redress, passport details (number, nationality, expiration), visas.

• Guest details: names of fellow travelers, emergency contact.

• Preferences (optional): room/bed type, dietary needs, mobility/access needs, special occasions.

• Payment info: we use third-party processors; we do not store full card numbers on our servers.

• Communications & content: inquiries, feedback, reviews/testimonials, survey responses, photos (with consent).

B. Automatically via the website

• Device & usage data: IP address, browser type, pages visited, time on site, referring URL.

• Cookies/pixels: for essential site functions, analytics, and (if enabled) advertising/retargeting.

C. From third parties

• Travel suppliers and partners (airlines, hotels, tour operators, insurance partners) in connection with your booking.

• Payment processors (e.g., merchant status and limited payment metadata).

• Social media platforms if you interact with us there.

4) How we use information

• Provide and manage travel planning and bookings.

• Communicate with you (trip planning, service messages, support).

• Send marketing messages (newsletters, offers) if you opt in; you can unsubscribe anytime.

• Personalize recommendations and improve our services and website.

• Process payments and prevent fraud.

• Comply with legal obligations (tax, accounting, sanctions screening, safety).

• With your consent, publish testimonials and trip photos.

5) Legal bases (EU/UK visitors)

Where GDPR/UK GDPR applies, we rely on: contract (to deliver services you request), legitimate interests (service improvement, security), consent (marketing, optional sensitive preferences), and legal obligation (records, compliance).

6) Sensitive information

We only collect sensitive information you choose to share to fulfill your trip (e.g., dietary restrictions, mobility needs). We use it solely for that purpose and share it only with suppliers who must know (e.g., hotel, tour operator). Do not send medical details we did not request.

7) Sharing your information

We do not sell personal information. We share only as needed:

• Service providers/processors: website hosting, email/SMS tools, analytics, payment processing, document storage—under contracts requiring confidentiality.

• Travel suppliers: airlines, cruise lines, hotels/resorts, tour and transfer companies, insurance partners—to fulfill your booking.

• Legal/compliance: to protect rights, safety, prevent fraud, or as required by law.

• Business changes: if we undergo a merger, acquisition, or reorganization, data may transfer as part of that transaction.

8) Cookies, analytics & ads

We use essential cookies for site operation and performance cookies for analytics (e.g., page views). If we use advertising/retargeting pixels, they help show relevant ads and measure results.

• You can manage cookies via our Cookie banner and your browser settings.

• Some tracking is controlled by third parties; they may process data according to their own policies.

• “Do Not Track” browser signals are not consistently honored by industry; we currently do not respond to DNT.

Your choices: Adjust preferences in our banner (if present), clear cookies, use ad-settings tools provided by platforms, or email us to discuss.

9) Payment processing

Payments are handled by third-party processors (e.g., TravelJoy, Stripe, Square, PayPal) and your card details are submitted directly to them under their security standards (PCI-DSS). We receive limited info (e.g., last four digits, status) needed for records and support.

10) Data retention

We keep personal information only as long as needed to provide services, comply with legal/recordkeeping obligations, resolve disputes, and enforce agreements—generally up to 7 years after your last booking/inquiry, unless a longer period is required.

11) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12) Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If a minor is included in a booking, the parent/guardian provides necessary details.

13) Your marketing choices

• Email: click Unsubscribe in any marketing email or contact us.

• SMS: reply STOP to opt out of texts; HELP for help. Message/data rates may apply.

• Cookies/ads: manage via our banner and your device/browser settings.

14) Your privacy rights

Depending on where you live, you may have rights to:

• Access and obtain a copy of your information.

• Correct inaccurate information.

• Delete information (subject to legal retention).

• Port information to another service.

• Opt out of targeted advertising/cross-context behavioral advertising.

• Restrict or object to certain processing.

• Withdraw consent (where processing is based on consent).

How to exercise: email letsgo@limabrecustomtravel.com with “Privacy Request,” or write to the address below. We may need to verify your identity. You may also authorize an agent to submit a request.

15) California & U.S. state law notices (CA, CO, CT, VA, etc.)

• We provide a Notice at Collection: we collect identifiers, contact/booking details, device/usage data, and preferences to deliver services, support operations, marketing (with consent), security, and legal compliance; we retain data as described in Section 10.

• We do not sell personal information for money. If we engage in “sharing” for cross-context behavioral advertising (e.g., retargeting pixels), you may opt out via our cookie banner or by contacting us.

• We do not use or disclose “sensitive personal information” for purposes other than those allowed by law and necessary to provide services.

• We do not discriminate against you for exercising privacy rights.

If applicable on your site, include this link or page: [Do Not Sell or Share My Personal Information].

16) International transfers

If you are outside the United States, your information may be processed in countries with different data-protection laws. We use appropriate safeguards when required (e.g., Standard Contractual Clauses) and share only what suppliers need to provide your travel services.

17) Third-party links & services

Our site may link to external websites or services we don’t control. Their privacy practices apply; review their policies (for example, airline or hotel portals).

18) Testimonials, photos & user content

With your consent, we may display testimonials, reviews, or trip photos on our site/social media. You may revoke consent by contacting us, and we will remove content where feasible.

19) Changes to this Policy

We may update this Policy from time to time. We’ll post the updated version with a new “Effective date.” Material changes will be highlighted for a reasonable period.

20) Contact us

Limabre Custom Travel LLC
[Mailing address line 1]
[City, State ZIP, Country]
Email: letsgo@limabrecustomtravel.com
[Optional: Phone: (980) 224-0954]